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Configure Add in Queue in Hyperconnect Phone Tree
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Configuring and Managing the Add in Queue Widget in Hyperconnect Phone Tree
Step 1: Access the Add in Queue Widget and Understand Its Purpose
Step 2: Configure Queue Entry Audio
Step 3: Enable Queue Notifications for Callers
Step 4: Choose How Calls Are Assigned to Agents
Step 5: Select Employees to Handle Queued Calls
Step 6: Configure Queue Audio and Language
Step 7: Set Queue Limits and Ring Duration
Step 8: Configure Transition Behavior After a Connected Call Ends
Step 9: Define Missed Call Handling
Step 10: Offer Self-Serve Alternatives to Callers in Queue
Step 11: Publish Your Phone Tree Configuration
Step 12: Access and Monitor the Queue Manager
